Overview

At ComfyAuraLiving, we offer a 30-day return and refund policy for our customers across Pakistan. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.

Certain types of products cannot be returned, including items that are used, damaged after delivery, or fall under hygiene-sensitive categories.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Downloadable or digital products

• Selected personal care or hygiene-related items

A valid receipt or proof of purchase is required for all returns. Please do not send your item back to the manufacturer.

Partial Refunds (If Applicable)

In some situations, only partial refunds may be granted:

• Items showing clear signs of use

• Products not returned in original condition

• Items damaged or missing parts not due to our error

• Returns requested after the allowed time period

Refunds

Once your returned item is received and inspected, we will notify you via email about the approval

or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within a few working days.

Late or Missing Refunds

If you have not received your refund yet:

• Recheck your bank account

• Contact your payment provider

• Reach out to your bank for processing updates

If the issue still persists, contact us at [your email].

Sale Items

Only regular-priced items are eligible for refunds. Items purchased on sale or discount are not refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery.

To request an exchange, contact us at

• comfyauraliving@gmail.com

Gifts

If the item was marked as a gift and shipped directly to you, you will receive store credit after the return is processed.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return your product, please send it to:
[Your Address – Nekapura, Sialkot]

Customers are responsible for return shipping costs. Shipping charges are non-refundable. If a refund is issued, return shipping costs may be deducted.

For valuable items, we recommend using a trackable courier service, as we cannot guarantee receipt without tracking.

Need Help?

For any questions regarding returns or refunds, contact us at:
[your email]